Managed IT Services

The day-to-day backbone of your technology operations. CNI provides comprehensive managed IT services that keep your systems running, your employees productive, and your business protected. Whether you need a fully managed setup or a co-managed partnership alongside your existing internal team, we adapt to fit the way you work.

  • No surprise billsFlat monthly rate, always
  • 24/7 live supportOur own in-house team
  • Fast response timeUnder one hour, on average
  • Smooth ITProblems fixed before you notice
Microsoft 365

Your entire Microsoft 365 environment, fully managed.

Most businesses use Microsoft 365 every day but have no idea if it's configured correctly, secure, or cost-efficient. CNI takes complete ownership of your M365 environment, from the first user account to your last license renewal.

  • User & License Management
  • Email & Spam Filtering
  • Security & MFA
  • SharePoint & OneDrive
  • Microsoft Teams
  • Compliance & Retention
  • Threat Monitoring
  • License Optimization

What's included in Managed IT Services

  • Everyday IT Solutions

    Comprehensive, proactive management of your entire IT environment. We handle monitoring, maintenance, updates, and vendor coordination so your team can stay focused on the work that matters, not IT headaches.

    • Monitoring, maintenance, and updates handled for you
    • Vendor coordination for your software, internet, and hardware providers
    • One flat monthly rate per user for day-to-day support

  • Co-Managed IT Services

    Already have an internal IT person or team? CNI works alongside them to fill the gaps, extend capacity, and provide enterprise-grade tools and expertise they can lean on. You keep control. We bring the backup.

    • Enterprise-grade tools and monitoring your internal team can use
    • Overflow helpdesk and after-hours coverage when your team is stretched
    • Senior expertise on call for projects, with your team in control

  • Live Helpdesk Support

    Real people, real answers, available 24/7. Our helpdesk team resolves IT issues quickly through phone, email, and remote support, without the hold music and runaround.

    • Phone, email, and remote support, 24 hours a day
    • Local, in-house technicians on every ticket
    • Average response time under one hour

  • IT Design & Advisory

    We assess your environment and create a technology roadmap aligned to your business goals. From infrastructure planning to software strategy, CNI gives you a clear, actionable path forward before a dollar is spent.

    • Assessment of your current environment with written findings
    • A technology roadmap tied to your business goals and budget
    • Guidance on purchases and projects before money is spent

  • Server & Workstation Support

    From initial setup to ongoing care, CNI keeps your servers and workstations performing at their best. We handle hardware, software, drivers, and everything in between so your team always has the tools they need.

    • Setup, configuration, and deployment of new machines
    • Hardware, software, and driver issues resolved
    • Lifecycle planning so replacements happen before failures

  • Monitoring & Maintenance

    Round-the-clock monitoring catches problems before they become outages. Scheduled maintenance keeps your systems healthy, patched, and running at peak performance, silently in the background.

    • 24/7 monitoring of servers, workstations, and network equipment
    • Patches and updates applied on a schedule, after hours
    • Issues caught and resolved before they become outages

  • IT Asset Management

    Track, manage, and optimize every device and license in your organization. CNI maintains a complete, real-time inventory of your hardware and software assets so nothing slips through the cracks.

    • Real-time inventory of every device and license
    • Warranty and renewal tracking so nothing lapses
    • Reporting for budgeting, audits, and cyber insurance

  • User Success Training

    Technology is only as effective as the people using it. We provide hands-on training that helps your team work smarter, stay secure, and get maximum value from the tools they use every single day.

    • Hands-on training for Microsoft 365 and the tools your team uses daily
    • Security awareness sessions so staff can spot phishing
    • Onboarding help so new hires are productive on day one

Managed IT Services FAQ

CNI's Managed IT Services package covers everything your business needs. 24/7 live helpdesk, server and workstation management, proactive monitoring and maintenance, IT asset tracking, user training, and strategic IT advisory. One flat monthly rate, no surprises, no hidden fees.

CNI averages a response time of under one hour for all IT support requests. Our live helpdesk team is available 24 hours a day, 7 days a week via phone, email, and remote support, staffed by our own in-house team.

For managed IT clients, CNI bills at a flat monthly rate per user, covering your day-to-day support, maintenance, and management. Larger initiatives, special projects, or work that falls outside your standard agreement are scoped and quoted separately before anything begins, so there are never any surprises on your invoice.

Custom Networks, Inc. is headquartered in Atlanta, Georgia and serves businesses throughout North America. Contact us to discuss whether we can support your specific location.

CNI brings enterprise-grade tools and processes to businesses of every size, paired with a personal, hands-on approach you won't find at large MSPs. Flat pricing, sub-hour response times, 24/7 live support, and proactive monitoring mean your technology runs in the background, invisibly, so you can focus on your business.

Let's Find the Right Fit
for Your Business

CNI will assess your current technology environment and recommend the right solutions.

Talk to an Expert

No commitment required. Free initial consultation.